Who we are

Our vision

Enabling operational excellence at every stage of the mining life cycle by implementing great software.

Our purpose

To help our customers realise the potential of software in adding tangible value within their business.

Our business

Established in 1994, we are a leading Australian software consultancy company specialising in Enterprise Resource Planning and Business Intelligence solutions. Our head office is located in Western Australia, with a presence in Queensland, New South Wales, Victoria and Tasmania.  Internationally we have consulting resources based in Ghana, Mauritius, Cameroon and Zambia.

What customers say about our services?

Project delivery

As part of the sign-off and completion process of all projects we survey four key components:

  • Achievement of agreed project outcomes – Did we achieve the project deliverables and within the agreed timeframes? Was the quality of work executed at a high standard, with adherence to prescriptive guidelines and standards? Our current average across all surveyed projects has a satisfactory approval rating of 92%.
  • Performance of our consultants – Were our consultants technically proficient with a sound knowledge of industry practices? Did they extend added value in their engagement sharing best practices, new practical ideas and concepts leading to operational improvements? Our current average across all surveyed projects has an approval rating of 81%.
  • Engagement experience – Beyond achieving the project outcomes, was the overall client experience positive and did we uphold our corporate value of service excellence. Our current average approval rating is 91%.
  • Would you recommend our services to a colleague – Based on the delivery success of the project and the customer experience through the lifecycle of the project, would our customer recommend us? Our current positive acknowledgement to this question is 92%.
Support services

We ask for feedback at the completion of support incidents. Did we resolve the customers issue to their satisfaction? Our help desk runs at an average approval rating of 86%.

 

Our corporate ethos

Is underpinned by our values and our business principles.  Our values are the soul of our culture or moral compass. They ensure at all times we adopt an ethical mindset and behavior in our daily business activities.

Our Values

Our Business Principles

Our corporate responsibility

We are an environmentally conscious business, supported by stringent ethical standards and what we believe to be some best in class initiatives. Some examples of our commitments to reducing our carbon footprint include initiatives such as – 100kW Solar power, a fleet of hybrid cars available for official use, free public transport for employees.

Take the next step.

Get the help you need now. One of our experts will call you to discuss your needs and help start you on the path to greater control.

© Scope Systems Pty Ltd 2022
Business Management Software Solutions