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Scope Systems supports over 300 customers globally with site product implementations in 33 different countries across greater Asia, North America, Europe and Africa.
24/7 Customer Support Services:
1300 767 907
edifi Customer Support Services:
1300 306 332
We tailor our support service offerings specifically to the needs of our customers but generally are based on:
We understand that many of our customers have very specific needs. They may operate around the clock, or have offices located around the globe. The uptime of their systems are critical to the success of their business and may require service level agreements with commitments in support incident response times. We offer three contracted services however our these can be tailored to the specific needs of our customers.
Where the uptime of your servers is critical to the support of your systems environment, we offer a proactive monitoring and reporting service across your server platform to ensure operational availability. This includes – SYSTEM MONITORING SERVICES, QUARTERLY SYSTEM REPORTING SERVICES, and Basic ADMINISTRATION SERVICES. – as defined below. Many typical housekeeping administration tasks are quite often over looked and become a problem when critical operational processes can’t complete. By us managing this on your behalf your server support team can focus on other priorities.
This service contract is to guarantee the availability of a support representative at all hours contactable via phone who will receive a support incident and assign this to an appropriate support services representative. In addition to the services offered through our Server Monitoring and Active Management service, we offer an Extended ADMINISTRATION function.
This service enables data protection and disaster recovery services. Added to this is a Complimentary Office Work Space Recovery Service to use immediately in the case of a disaster that your offices are inaccessible. You will for a restricted number of days in a year have access to a office cubicle with a laptop, internet access, access to a printer & scanner, and a boardroom and separate meeting room for a number of hours each day.
We will support all Supported Versions of the Software under an active maintenance contracts as listed on the Vendors website. All vendors have a software lifecycle as listed on their website that they will continue to extend support for. It is important that you do review this to understand when the version of your software is no longer supported. Please consult the vendors site for the most current and accurate information.
Pronto Software will support all customers with an active Maintenance Agreement, regardless of their Pronto Xi version, as set out in that agreement.
Microsoft Dynamics GP
Microsoft will support versions with the relevant support packages to the date stipulated by such packages. Major versions with support availability: Microsoft Dynamics GP 10.00, Microsoft Dyanimcs GP 2015, Microsoft Dynamics GP 2016.
Qlik supports every version of QlikView from 11.2 onwards.
Qlik supports every version of Qlik Sense.
Scope Systems Software (PLODtrack, EMMtrack, FUELtrack)
PLODtrack - all versions supported
EMMtrack - compatible with Pronto Version 670 and above
FUELtrack - compatible with Pronto Version 670 and above
Access our product end user license agreements for more details.
Please consult the vendors site for the most current and accurate information.
Speak to us about our Support Services.