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At Scope Systems we understand the impact our service can have on your business.
Our support consultants have extensive experience across multiple industries including mining, mining services, retail and manufacturing. We also have a broad portfolio of products including Pronto Xi, MS Dynamics GP, Qlikview, EMMTrack, PLODtrack and ActiveFax. We leverage our strong relationships with these product vendors to ensure we are abreast of known issues and the supported roadmaps and have access to not only our own knowledge database of issues and recommended configurations, but those of the vendors as well.
We use ITIL based request and issue management processes ensuring that we take ownership of issues and follow them through to their successful conclusion, communicate progress with our clients, monitor progress and escalate where required. We also publish regular surveys to measure our performance and review feedback that we receive to celebrate successes and implement improvements where appropriate.
Our flexible service agreements based upon your preferred method of communication, hours of operation, preference to prepay or package service offerings helps you manage your costs.
Are you a customer looking for help? Contact our Service Desk