The vast majority of businesses today, regardless of size or scale are running an ERP system. Whether the system is in place to manage financials, reporting, resource scheduling, assets, maintenance or any other areas of business operation, it’s successful upkeep is important to the business’ performance.
Many smaller businesses that require only basic features, are normally able to manage their own software or systems. These packages are widely available and cost effective for early stage businesses just getting on their feet. However, when businesses become larger or more complex, it can be more challenging to maintain the system effectively. In many cases, these businesses will either engage with a software provider or partner to manage their existing system, or if needed, implement a new one entirely.
But what are the driving factors for partnering with an ERP supplier? Is it even worth considering or are we better off managing on our own? To answer these questions, let’s look at 5 different things what a supplier can bring to the table:
- Technical expertise
- Round the clock support
- Project management
- Solution expansion opportunities
- A “hands-free” approach
1. Technical expertise
As the primary business function of ERP partners is managing the implementation and maintenance of customer ERP software, they have unparalleled technical expertise. A software vendor or authorised reseller are the best source of knowledge when it comes to issue resolution, solution design and integration options.
2. Round the clock support
When issues do occur, does your business suffer? A loss of productivity will have a number of financial implications that every business aims to avoid. However, if something goes wrong at 3am in the morning, it could be hours before a successful resolution is in place.
A partner can offer flexible support packages, such as 24/7 support, that give you peace of mind that your issue is being resolved as soon as possible.
3. Project management
A new ERP implementation has many different moving parts that can be difficult to manage without prior experience. Different activities that make up the implementation timeline (such as discovery workshops, user acceptance testing, training) are all crucial to ensuring success, and therefore need to be appropriately project managed.
An ERP supplier will manage your implementation with a project charter, including key milestones and a tightly managed schedule. This will ensure that your implementation and “go-live” is achieved within expected timeframes and budgets.
4. Solution expansion opportunities
When you have an ERP system supported by a partner or supplier, you gain access to their extensive pool of knowledge. If you’ve read our “Why integrate your ERP software?” article, you’ll understand that an ERP is not a “one size fits all” solution.
An ERP partner understands the challenges that your business or operation may face, and have sourced value extending complimentary solutions. This ensures that you’re getting the best possible functionality out of your enterprise stack.
5. A “hands-free” approach
Self-managing an ERP system can be a complex task for your organisation to handle. What’s more, depending upon the size of your operation, you may need any number of resources dedicated full time to its management. This ultimately takes time away from your core business activities.
An ERP partner allows you to free up time and resources to focus on what you do best, or to tackle other projects that drive greater profitability or efficiency gains.
Ultimately, the driving force to partner with an ERP supplier comes down to your operation’s specific requirements. If you’re finding that you’ve outgrown your current solution, or it’s becoming unmanageable, it might be time to seek a partnership. In simplest terms, you can expect to gain access to greater flexibility, security, knowledge and more surety that you’re getting the most out of your system investment.
With decades of experience in implementing and supporting ERP, Scope Systems is a preferred solution partner for many mining companies and other organisations around the globe. Our specialist knowledge and large team are on hand to ensure successful outcomes for all our customers.
Get in touch with us
If you’d like to understand more about how we can partner with you, contact us today.